Cellular/5G/Mobile Hotspot and Satellite Internet Service Providers Not Supported

Please remember that Cellular/5G/Mobile Hotspot and Satellite Internet Service Providers are NOT permitted for use on the Arise Platform. If you are experiencing connection issues, disconnects, etc. please ensure that you are NOT using a mobile provider for internet such as “T-Mobile 5G Home Internet.” These providers are considered wireless connections and are not supported by Arise or on any Client programs. Even though you may be hard wired to the router, the connection is still considered as a wireless connection if provided by a cellular/mobile carrier. Please reference the Arise Equipment Policy.